Media Monitoring Week. Part three

Media Monitoring Week

Third day

Cyber robbery of Tesco Bank

During the week I followed the same media websites, although, I kept tracking some alternative information sources as well.

This is how media covered Tesco Bank cyber robbery:

The Independent:  The Independent didn’t post any new articles.

The Guardian: The Guardian posted two new articles on Saturday, the 12th of November. One of them introduces us with Tesco Bank story and provides information about other cyber bank robberies as well as includes a list of the biggest hacking attacks during the past few years, while other brings up a question: are other banks safe?

The BBC: BBC didn’t post any other articles. However, there was one radio show about it.

The Sun: On the 11th of November The Sun posted another article about Tesco Bank fraud.  People have been warned that there could be another cyber-attack and what they should do to avoid it.

Moreover, at the beginning of the week Tesco Bank website posted a public announcement from Tesco chief executive Benny Higgins.


Tesco Bank can confirm that, over the weekend, some of its customers’ current accounts have been subject to online criminal activity, in some cases resulting in money being withdrawn fraudulently.

We apologise for the worry and inconvenience that this has caused for customers, and can only stress that we are taking every step to protect our customers’ accounts. That is why, as a precautionary measure, we have taken the decision today to temporarily stop online transactions from current accounts. This will only affect current account customers. While online transactions will not be available, current account customers will still be able to use their cards for cash withdrawals, chip and pin payments, and all existing bill payments and direct debits will continue as normal. We are working hard to resume normal service on current accounts as soon as possible.

We continue to work with the authorities and regulators to address the fraud and will keep our customers informed through regular updates on our website, Twitter and direct communication.

We can reassure customers that any financial loss as a result of this activity will be resolved fully by Tesco Bank, and we are working to refund accounts that have been subject to fraud as soon as possible.

Benny Higgins
Chief Executive

Also, there was a tweet posted on Tesco bank Twitter page on Monday, which was deleted a few days later.


Tesco Bank customers got back their money on Tuesday as Tesco Bank refunded it. Nonetheless, cards and accounts were unblocked but cyber thieves still remind a mystery.

Media Monitoring Week and, particularly, the tracking of this story showed me how different media sources can cover the same story. Also, I saw how one story can become a part of something bigger. It could develop to a few more different stories.

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